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Customer Care

For information about your order, our products, or any other questions check out our FAQs or reach out to us below.

Customer Care Hours

Need Help? Speak to actual Sure Thik® trained staff when you call or email.

Monday - Friday: 8am EST - 8pm EST

Send an email to our support team at

Call: 1-800-809-9446

Guarantee and Return Policy

Above all else, your satisfaction is important to us and is 100% Guaranteed. If you are dissatisfied for any reason please contact us so we can help! If you wish to return your SureThik® you may do so within 60 Day Money Back Guarantee . Please contact us Monday through Friday 8am to 8pm EST to obtain a Return Authorization # and return instructions. Postage costs you incur to return an item are non-refundable. Unauthorized or hand delivered returns will not be accepted.